pg25 Terms & Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between pg25 ("Platform", "we", "us") and any user ("User", "you", "your"). By using the pg25 website, mobile platform, or any of its services, you are considered to have agreed to these Terms.

pg25 is committed to providing a safe, reliable, and fair online gaming experience for Bangladeshi players. We operate using SSL encryption and follow fair play principles.

2.1 Age Requirement

You must be at least 21 years old to use pg25's services. Anyone under 21 is not eligible to use this platform. This service is for users aged 21+ only.

2.2 Account Registration

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Providing false or misleading information will result in immediate account closure, and any balance may be forfeited.
• Keeping your account login details confidential is entirely your responsibility.

3.1 Accepted Payment Methods

The following mobile banking methods are currently available for transactions on pg25:

• bKash — the most widely used mobile banking service in the country
• Nagad — the mobile financial service of Bangladesh Post Office
• Rocket — the mobile banking service of Dutch-Bangla Bank
• Upay — the mobile wallet of United Commercial Bank

3.2 Minimum Deposit & Withdrawal

The minimum amount for each transaction is listed below:

• Minimum deposit: ৳500 (per method)
• Minimum withdrawal: ৳500

3.3 Withdrawal Processing Time

Approved withdrawals on pg25 are generally processed within 1 hour. Account verification must be completed before submitting a withdrawal request.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. Bonus calculation examples:

• If you deposit ৳1,000 → bonus ৳1,500 → total balance ৳2,500
• If you deposit ৳8,000 → bonus ৳5,000 (maximum limit) → total balance ৳13,000

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 20x, applied only to the bonus amount (not to the deposit + bonus combined). For example:

4.3 General Bonus Terms

• Each bonus offer has a specific expiry period; expired bonuses will be cancelled automatically.
• If bonus abuse or fraud is suspected, the bonus and any associated winnings will be forfeited.
• Attempting to claim bonuses through multiple accounts will result in all accounts being closed.
• pg25 reserves the right to modify or cancel any promotion.

5.1 VIP Tiers

pg25 has three VIP tiers, each offering weekly cashback benefits:

• Bronze: up to 0.5% weekly cashback
• Silver: up to 1.0% weekly cashback
• Gold: up to 1.5% weekly cashback

5.2 VIP Tier Changes

A member can move up to a higher VIP tier by playing regularly and staying active on the platform. Long-term and consistent participation on the platform is the foundation of VIP progression.

5.3 VIP Benefit Terms

Cashback and other benefits related to VIP tiers may be changed at pg25's discretion. VIP benefits are non-transferable and may only be used by the account holder in question.

6.1 Fair Play Policy

pg25 is committed to ensuring a fair and transparent gaming environment for all players. The following activities are strictly prohibited:

• Any form of fraud or deceptive behaviour
• Attempting to manipulate game outcomes
• Playing using automated bots or software
• Disrupting other users' gaming experience
• Money laundering or illegal financial activities

6.2 Data Protection

Your personal information and financial transactions are protected by SSL encryption. pg25 does not sell your information to third parties. For more details, please read our Privacy Policy.

pg25 takes responsible gaming very seriously. We believe gaming should be a form of entertainment, not a source of financial stress.

7.1 Self-Control Tools

• Option to set deposit limits
• Temporary or permanent account break facility (self-exclusion)
• Gaming session time notification feature

7.2 Protection of Minors

pg25 does not allow anyone under the age of 21 to participate in gaming under any circumstances. We ask parents and guardians to use parental control software to prevent minors from accessing this platform.

To learn more about responsible gaming, visit our Responsible Gaming page.

8.1 Account Closure by User

You may request to close your account at any time by contacting our support team. At the time of closure, any remaining balance (if applicable and if wagering conditions have been met) will be available for withdrawal.

8.2 Account Suspension or Closure by pg25

pg25 reserves the right to suspend or close an account in any of the following circumstances:

• A proven breach of the Terms
• Providing false information or identity fraud being detected
• Evidence of operating multiple accounts being found
• Any type of fraudulent activity being identified
• Compliance with a court order or legal obligation

8.3 Service Interruptions

Temporary service interruptions may occur due to technical maintenance, upgrades, or unforeseen circumstances. pg25 does not bear liability for compensation in the event of such interruptions.

All content on the pg25 platform — including logos, graphics, text, software, and game content — is protected by intellectual property law. Reproducing, distributing, or modifying this content for any purpose other than personal use is strictly prohibited.

Game content is subject to the intellectual property rights of third-party software providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, Microgaming, and others).

pg25 bears no liability in the following cases:

• Loss or missed opportunities caused by technical errors or internet connection issues
• Issues related to third-party services or payment gateways
• Loss caused by a user's own negligence or by sharing account details with others
• Force majeure events — natural disasters, war, pandemics, or government restrictions

11.1 Amendments to Terms

pg25 reserves the right to amend these Terms at any time. For significant changes, an attempt will be made to notify users via their registered email or through the platform. Continuing to use the platform after any amendment means the updated Terms have been accepted.

11.2 Support & Complaints

If you have any questions or complaints about these Terms or any other matter, please contact our support team:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

Our support team provides round-the-clock (24/7) service in both Bengali and English.