Your privacy is our priority
Your personal information is completely secure on the pg25 platform — we protect every user's privacy through SSL encryption and strict policies.
1. Introduction & Scope
pg25 ("we", "us" or "platform") is an online casino and betting service operated for Bangladeshi users. When you use pg25's website, mobile version, or other digital services, we collect certain information. This privacy policy explains what types of information we collect, how we use it, and what measures we take to protect your rights.
This policy applies to all pg25 services, sub-pages, and promotional activities. Please read this policy carefully before you start using our platform.
2. What Information We Collect
2.1 Registration & Identity Information
Information you provide when creating an account includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address and nationality
- Password (stored in encrypted form, never readable in plain text)
2.2 Identity Verification Documents
To comply with responsible gaming policies and anti-money laundering laws, we may occasionally ask for national ID card, passport, or driving licence details. These documents are stored under strict security measures and are not used for any purpose beyond identity verification.
2.3 Financial Transaction Information
Your deposit and withdrawal history, payment methods used (bKash, Nagad, Rocket, Upay), and transaction amounts are logged in our system. Payment processing is completed through secure third-party gateways.
2.4 Usage & Technical Information
When you use pg25, our servers automatically record the following information:
- IP address and device type
- Browser and operating system information
- Session duration and pages visited
- Gaming history and betting patterns
- Cookie and session data (details in Section 6)
3. How We Use Your Information
The information collected is used for the following purposes:
3.1 Account Management & Security
Creating and maintaining your account, securing the login process, and preventing fraudulent activity are our primary objectives. We use automated systems to detect suspicious logins or unusual transactions.
3.2 Payment Processing
Financial information is required to process deposits and withdrawals and to handle accounting for bonuses and promotional offers. All transactions are recorded in Bangladesh Standard Time (BST, UTC+6).
3.3 Responsible Gaming
By monitoring your gaming behaviour, we can identify the risk of gambling addiction and, where necessary, offer self-exclusion or limit-setting options. This is part of our responsible gaming commitment.
3.4 Customer Support
When you contact our support team via live chat or email, we may record that conversation so we can provide better service in the future.
3.5 Service Improvement & Analytics
By analysing user behaviour, we improve the platform's design, game selection, and payment methods. This analysis is typically aggregated and not personally identifiable.
4. Information Sharing & Third Parties
pg25 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Providers: Necessary information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology Providers: Partners who assist with hosting, cybersecurity, and fraud prevention are bound by strict confidentiality agreements.
- Legal Obligations: We will disclose information when required as part of a court order, investigation, or legal process.
- Fraud Investigation: In cases of suspected serious fraud or money laundering, information may be shared with the relevant authorities.
Any third parties that process information on our behalf are contractually required to uphold standards equivalent to this privacy policy.
5. Data Retention & Security
5.1 Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or audit reasons. Financial transaction records are generally retained for an extended period.
5.2 Technical Security Measures
pg25 uses industry-standard security technologies to protect your information:
- SSL/TLS encryption — all data transmission between the website and servers is encrypted
- Password hashing — your password is never stored in plain text
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-factor authentication option
5.3 Internal Access Controls
Only authorised staff can access user information, and only the information necessary to perform their job. All internal access is logged and reviewed regularly.
6. Cookies & Tracking Technologies
pg25 uses cookies and similar technologies to maintain platform functionality and improve your experience. The types and purposes of cookies are as follows:
6.1 Essential Cookies
These cookies are essential for the basic operation of the site — such as maintaining login sessions, storing security tokens, and retaining cart information. Without them, the platform will not function properly.
6.2 Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalised preferences. This makes each of your visits more convenient.
6.3 Analytics Cookies
We use analytics cookies to understand which pages are visited most, where users spend more time, and what type of content is most effective. This information is analysed in aggregate form.
You can accept or reject cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause some platform features to stop working.
7. Your Rights
pg25 believes users should have control over their own information. Your key rights are described below:
7.1 Right to Access
You can request at any time to see what information we hold about you. We will provide that information to you within a reasonable timeframe.
7.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, please contact us. We will correct the information subject to appropriate proof.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.
7.4 Right to Object to Processing
You may object to certain types of data processing, particularly in the case of marketing communications. You can unsubscribe from marketing emails at any time.
7.5 Right to Data Portability
You may request that your information be provided to you in a standard, machine-readable format so you can transfer it to another service if needed.
To exercise any of the above rights, please contact our customer support team. We will process your request as quickly as possible after verifying your identity.
8. Protection of Minors
pg25 is for users aged 21 and above only. We do not knowingly collect information from minors. If a person opens an account using false information and is later found to be under 21, that account will be closed immediately and all information will be deleted.
If you know that a minor is using our platform, please notify us immediately.
9. International Data Transfers
In some cases, your information may be processed or stored on servers outside Bangladesh. Whenever this occurs, we ensure that the information receives protection equivalent to or higher than the standards in this privacy policy. All third parties we work with are contractually obligated to comply with applicable data protection standards.
10. Policy Changes
We may update this privacy policy from time to time, for example as a result of launching new services, legal changes, or adopting improved security measures. If there are significant changes, we will notify you at your registered email address or on the platform.
Continued use of pg25 after any changes will be considered as your acceptance of the new policy. If you do not agree to the changes, you may request that your account be closed.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available 24/7 in both Bengali and English.
Privacy-related contact: