All Your Questions Answered About pg25

Yes, withdrawals at pg25 are open 24 hours a day, 7 days a week. You can submit a request after midnight or on Fridays and Saturdays. Your money typically reaches your mobile wallet within 1 hour of submitting the request. Bank holidays or national festivals do not cause delays because we use mobile banking directly.

The minimum withdrawal amount at pg25 is ৳500. This applies equally across all methods — bKash, Nagad, Rocket, and Upay. Requests below this amount will not be processed by the system. Submit a withdrawal request only when your balance is ৳500 or more.

No. For security reasons, pg25 only approves withdrawals to a wallet registered in your own name. The name on your pg25 account and the name on your mobile wallet must be identical. Requests to send money to another person's wallet will be rejected and the account may be reviewed.

Withdrawal requests are typically processed within 1 hour of submission. The process is faster if KYC is complete and the account is verified. Your first withdrawal may take a little longer because a security review is carried out at that time.

"Pending" means the request is being reviewed. It usually resolves automatically. If the status has not changed after 1 hour, contact us directly via live chat or email [email protected] with your request ID. Our team will look into the issue promptly.

The minimum deposit amount at pg25 is ৳500, across all payment methods. Deposits below this amount will not be confirmed. You also need to deposit ৳500 or more to receive the welcome bonus.

Your balance usually updates within a few minutes. If more than 15 minutes have passed and the deposit still does not appear, contact us via live chat with your wallet's transaction ID and the amount sent. Do not send money repeatedly without first getting in touch.

After logging in, go to the cashier page and select bKash under the deposit option. Use the bKash app registered in your own name to "Send Money" to the pg25 bKash number shown on screen. Do not forget to enter your user ID in the reference field — this will get your deposit credited much faster.

pg25 currently supports four mobile financial services: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet from Dutch-Bangla Bank. The minimum deposit is ৳500 for all methods.

Slot games generally count 100% toward the wagering requirement. Live table games, fishing games, and sports betting may count at different rates. Check the bonus terms in the cashier section for the contribution rate of specific games. While a bonus is active, only place bets on eligible games.

No. The welcome bonus can only be claimed once per account. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be closed and balances may be forfeited. Follow the one device, one wallet — one account rule.

Create your first account at pg25 and deposit at least ৳500 to automatically receive a 150% welcome bonus (up to ৳5,000). Example: depositing ৳1,000 adds ৳1,500 in bonus, giving a total balance of ৳2,500. A 20x wagering requirement applies to the bonus amount only — meaning ৳1,500 in bonus requires a total of ৳30,000 in bets.

Yes, it is possible to cancel a bonus. However, cancelling the bonus will also cancel any winnings earned from it. Your original deposit amount remains intact. To cancel a bonus, submit a request via live chat or email. Cancelling after the wagering is halfway complete may limit some offers in the future.

The KYC (Know Your Customer) process ensures the security of your account and prevents misuse. It confirms that the account is being managed by its rightful owner. pg25 automatically requests verification before large withdrawals or when unusual activity is detected on an account.

For identity, a clear photo of a National ID (NID), passport, or driving licence is generally accepted. A utility bill or bank statement may be requested as proof of address. All photos should be clear, in colour, and show all four corners of the document.

Yes, this is mandatory. The name on your pg25 account and the name registered on your mobile wallet (bKash, Nagad, Rocket, or Upay) must be identical. If the names do not match, the withdrawal request will be rejected. Enter your correct name during registration to avoid issues later.

pg25 keeps all personal information and documents protected through SSL encryption. The documents you provide are used solely for the verification process and are not sold or shared with third parties. Read our privacy policy for more details.

KYC verification is usually requested in three situations: (1) at the time of your first large withdrawal, (2) if the account has never been verified before, and (3) during a security review. Completing verification promptly ensures your future transactions go through without interruption. Verified accounts generally process withdrawals faster.

Every slot has its own minimum and maximum bet amounts. For a smaller budget, choose games with a lower minimum bet and extend your session. High-volatility games can pay out more but less frequently, so beginners may want to start with medium-volatility games. pg25 offers slots across a range of bet sizes.

RTP (Return to Player) is a theoretical percentage that shows how much of the total amount wagered on a slot game is returned to players over the long term. It is calculated across millions of spins, so your personal results in a single session can differ significantly from the RTP. RTP is a guideline — not a guarantee of results.

Free spins are bonus rounds triggered by the game's own features — for example, when a certain number of scatter symbols land together. Free spins do not cost you any balance, but winnings from them are added to your balance. Some games also allow free spins to be retriggered.

Many slots offer a demo or free play option. In demo mode you can use virtual credits to understand the game's features, paylines, and gameplay. However, winnings in demo mode cannot be withdrawn, and demo play does not count toward bonus requirements. It is a good idea to try demo mode before playing for real money.

In progressive jackpot slots, a small portion of every bet is added to a central pool. The more players play, the larger the pool grows. When someone meets the required conditions and wins the jackpot, the pool resets and starts building again from the beginning. The chances of winning are lower with these games, but the potential prize can be very large.